Supported Night Owl Series and Examples
We recover footage from most Night Owl DVR and NVR platforms. Here are common families and examples we see in our lab.
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XHD Series
XHD300, XHD500, XHD502, hybrid DVRs for analog and HD-TVI cameras.
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THD Series
THD10B, THD30B, THD50B, 1080p and 4K DVRs for home security.
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WNVR Series
WNVR-20B, WNVR-4B, NVRs for small business and residential IP cameras.
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DP Series
DP2, DP8, cost-effective DVRs with app integration for home use.
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Hybrid Systems
Systems supporting analog, AHD, and IP cameras with continuous recording.
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Multi-Bay Arrays
Single-drive and multi-bay models, including basic RAID for larger storage.
If your Night Owl model isn’t listed, we can still help. This list is representative, not exhaustive.
What is Wrong With My Night Owl Recorder?
Understand common symptoms and the safest next steps
Possible Cause: Firmware corruption, damaged disk partitions, or bad sectors.
Why It Matters: Reboots can corrupt data, risking footage loss on XHD300 series.
Do This: Power down cleanly. Do not reset or initialize the disk.
How We Help: We image drives in our ISO 5 Clean Room, repair file systems, and restore playable footage.
Possible Cause: Failing drive, bad sectors, or power issues.
Why It Matters: Errors on WNVR-20B series can stop recording, risking footage loss.
Do This: Do not format or initialize the drive.
How We Help: We image disks and recover footage without destructive writes.
Possible Cause: Corrupted file systems, clock drift, or power loss.
Why It Matters: Gaps in THD10B timelines may hide existing footage.
Do This: Stop recording and power off. Existing footage may be recoverable.
How We Help: We repair file systems to restore playable Night Owl footage with timestamps.
Possible Cause: Corrupted export index or failing disk.
Why It Matters: Unplayable files on DP2 series indicate corruption, blocking access.
Do This: Do not reformat the drive or USB.
How We Help: We extract and repair footage, delivering playable videos.
Possible Cause: Head stiction, platter damage, or seized motor.
Why It Matters: Clicking in XHD500 series risks permanent footage loss.
Do This: Power off immediately. Avoid restarts or DIY fixes.
How We Help: ISO 5 Clean Room head swaps and imaging restore Night Owl videos.
Possible Cause: Incomplete updates or corrupted partitions.
Why It Matters: Failed updates on THD50B series can lock footage.
Do This: Stop further updates and retain any passwords.
How We Help: We repair file systems offline to restore Night Owl footage.
Possible Cause: Ventilation issues or power spikes interrupting writes.
Why It Matters: Heat or outages corrupt WNVR-4B footage, risking loss.
Do This: Power off and stabilize the environment.
How We Help: We image drives and repair file systems to restore videos.
Possible Cause: Corrosion, warped components, or head stiction.
Why It Matters: Damage to DP8 drives can destroy footage if powered on.
Do This: Do not dry or power on; keep drive in a sealed bag.
How We Help: ISO 5 Clean Room decontamination and imaging restore footage.
Every Night Owl failure is unique. We diagnose your drive, explain the issue, and provide a free quote to recover your footage.
What You Receive After Recovery
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Playable Files
Videos delivered as playable files, with proprietary Night Owl formats converted when possible.
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Preserved Timestamps
Timestamps preserved where available, with optional summary of recovered time ranges.
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Organized by Camera
Folders by channel and date to simplify review for investigations and audits.
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Chain of Custody
Documented handling from intake to delivery for sensitive and legal matters. Available upon request only.
5 STEPS TO FULL NIGHT OWL DVR/NVR FOOTAGE RECOVERY
See how our 5-step Night Owl recovery process works—what to expect and how we return your footage with preserved timestamps.
FREE DIAGNOSIS
HOW TO GET YOUR FREE NIGHT OWL DIAGNOSIS
Call us for a price estimate, ticket number, and an appointment for your no-obligation diagnosis. Choose Standard Service (7–14 days) to assess your Night Owl DVR/NVR and get a firm quote before recovery begins. You may send the whole recorder or just the drive(s); sending the unit can help verify channel mapping.
Need faster recovery? Choose Priority or Emergency to skip the queue—ideal for urgent incidents or investigations.
APPROVE WORK
APPROVE THE QUOTE & START YOUR NIGHT OWL RECOVERY
After diagnosis, we email a detailed report and firm quote for your Night Owl case, including model notes and likely causes. Approve via our online form to enter the recovery queue immediately. Priority/Emergency approvals start lab work right away.
Quote too high? Decline with no obligation (Standard Service only).
RECOVERY STARTS
WE BEGIN NIGHT OWL FOOTAGE RECOVERY IN OUR CLEAN ROOM
Once approved, your drive(s) are imaged using ISO 5 clean-room procedures. We repair file systems, rebuild indexes/timelines, and extract footage from Night Owl containers, delivering playable files.
PAY FOR DATA
PAY AFTER WE RECOVER YOUR NIGHT OWL FOOTAGE
If recovery is successful, we’ll email a secure payment link for credit card, debit card, or PayPal. Prefer check, money order, cashier’s check, or bank wire? Just let us know—those options are available too.
If recovery isn’t possible, a return shipping fee may apply if your recorder or drive(s) aren’t at a local office.
GET FOOTAGE BACK
FOOTAGE RETURNED WITH TIMESTAMPS PRESERVED
Your recovered Night Owl footage is delivered on a new USB or external drive as playable files, organized by camera/channel and date. Timestamps are preserved in most cases. Local pickup and shipping are available; Priority/Emergency can include secure uploads for immediate access.
Night Owl FAQ
We can work with the bare drive or the entire Night Owl unit. Sending the unit helps verify channel mapping, but it’s not required.
Deleted footage on loop-based Night Owl systems is often overwritten quickly. We focus on recovering existing videos.
Yes, in most cases. We convert Night Owl’s proprietary formats to playable files when possible.
Yes. We document handling from intake to delivery for Night Owl footage, coordinating with legal teams if needed. Available upon request only.
Ready to Recover Your Night Owl Footage?
Call now or start with a free diagnosis. We’ll explain the issue, plan, and expected turnaround.
Find a File Savers Location Near You
With over 175 locations across the U.S., dropping off your failed hard drive in person is the fastest and most secure way to start your recovery. Click below to find the nearest File Savers location and get your data back fast.
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