BEST HOUSTON DATA RECOVERY SERVICE

When you’re experiencing data loss, it’s important to consider all symptoms in order to determine the best course of action for your situation. In the event of any of the following circumstances, please keep in mind these four rules: don’t disassemble the device yourself, don’t press down on the drive’s lid, don’t put the device in the freezer, and don’t apply power to the device.

Mechanical Failures: Though most commonly identified by a clicking, buzzing or beeping sound, mechanical failures can exist without any changes to the drive’s sound while it’s running. During a mechanical failure, your computer may not recognize the device, recognize it as the incorrect size, or prevent you from accessing your data. It’s vital in this situation that you do not continue to power on the device. Repeatedly applying power will exacerbate the damage and hinder recovery. Mechanical failures can be caused by trauma to the device, overheating, or wear and tear from long term use.

Natural Disasters: Flooding, fires, or electrical surges can cause mechanical failures. In the case of water damage: don’t let the device dry out. Keep the device wet by sealing it in a plastic bag. If water dries on the platter of a hard disk drive, minerals inside the water will corrode the platter and make data recovery impossible. After Tropical Storm Alison in 2001 and then Hurricane Harvey in 2017, Houston is no stranger to floods. There’s still a chance for successful data recovery after water damage. Also, keep in mind that recovery services may be included under your renter’s insurance or home owner’s insurance in the event of a natural disaster.

Logical failures: Includes accidental deletion of data, reformatting, or booting errors. These can occur after routine updates or from exposure to viruses. If you have accidentally deleted your data—stop using your device immediately. The more that you use the device after the deletion, the harder it will be to get your data back.

We’ve helped many people in Houston recover data that seemed to be lost forever, and we can help you too. Once you’ve taken the preliminary measures described here, call File Savers to get a quote and to start your free evaluation.

Ultimately, we need to examine your device in our clean room to give you an accurate answer to this question. Data storage technology is extremely complex and no two failures are the same. We perform a free evaluation so we can determine the exact nature of your device’s failure and give you a realistic quote for the recovery. However, we want you to have an idea of what to expect moving forward. Keep in mind that a clear diagnosis doesn’t always mean a simple recovery. We will be able to give you more information about your specific situation as your recovery progresses.

In the meantime, here’s a short list of common points of failure for popular data storage devices:

Hard Disk Drive: Read-write head crashes, platter damage, head preamp electrical failure, stiction, PCB failures, firmware corruption, motor malfunctions. Particle contamination from botched home recovery attempts will worsen other failures, likely making recovery impossible.

Solid State Drive: Firmware problems, cell degradation, NAND chip failures, bad sectors, controller failures, various electrical problems.

RAID: Multiple drive failures, hardware issues on the host machine, controller failure, general user errors. Vulnerable to any hard drive failures described above occurring to one or more drives in the system.

USB: Broken tips, controller failures, NAND chip failures, various electrical failures.

Camera Card: Controller failures, NAND chip failures, various physical damages.

Smart Phone: Firmware failures, software corruption, water damage, physical damage, electrical issues.

NAS: Network Attached Storage devices have the same vulnerabilities to data loss as RAIDs, HDD’s, and SSD’s depending on which is used in the system.

Virtualization: Any and all of the devices listed here could be set up for virtualization. It’s possible to experience logical errors from software updates, or physical errors like bad sectors, which can prevent access or damage virtual machines in the system. Separate virtual machines will require entirely separate recoveries.

Our company has a belief system that drives the way we do business; and it sets us apart from competitors. To sum it up: we never take the easy way out. Whereas other companies will give up on a recovery in favor of profit—we will keep trying, even if it means losing money. Competitors will declare a drive unrecoverable because the solution doesn’t come easily. Our engineers will push themselves to assimilate new knowledge and solve the problem. Because of this strong focus on research and development, our engineers’ expertise is constantly expanding. That means we’ll be able to handle cases that other companies in the industry can’t.

Our customer service team is second to none. When you call our office, you’re guaranteed to get a real person located in the domestic United States. We will never, ever outsource our customer service professionals. You can start your recovery process quickly and conveniently at our two local Houston offices; and we don’t charge a diagnostic fee. Further, we stick to our promised quotes. After we determine the cause of your data loss through the free diagnostic process, the quote we provide is the final one. We have a strong foundation of trust, transparency, and honesty at our company. There will be no last minute cost increases once your recovery is completed. Additionally, if we can’t recover your data, there’s no charge for the recovery attempt.

We prioritize the security of your private information through strict HIPAA and PCI DSS compliance. For a seamless customer service experience, you’ll be working with the same sales professional throughout the process. Your case will always be their priority. If you want a closer look at how we operate, please check out our hundreds of positive reviews.

During data recovery, your requirements for timeframe and cost are unique. We have several service options to accommodate your situation. Please note that our times for case completion are all estimates—as there can be unforeseen issues during data retrieval. In the instance that a recovery takes longer than anticipated, our customer service team will keep you up to date on all progress. Further, RAID recoveries, regardless of the service option chosen, will not require a diagnostic process. Take a second to read about what we have to offer, so you can make the best choice for your data:

Emergency: 1 - 2 days estimated to finalize the recovery. There’s no diagnostic for Emergency cases. As soon as we receive the drive in our lab, the recovery starts. It doesn’t matter if the case comes in on nights or weekends; the team will start working on it right away. We won’t go home until the job is done. The engineers will work around the clock. The sales team will be available 24/7 to provide support and updates as needed. Since this is our highest service level you can expect a higher final quote—but your data is valuable—and we are ready to match that value with our comprehensive Emergency services.

Rush: 2 - 5 days estimated to finalize the recovery. The team will work on Rush cases during normal business hours, prioritizing them over Standard Service cases. We have several dedicated recovery machines in our lab processing cases 24/7, but when you request a Rush recovery, rest assured that your device will be pushed to the front of the line.

Standard: 7 - 14 days estimated to finalize the recovery. Standard service level includes a free diagnosis. Once we complete the diagnosis, we’ll check in with you to establish a firm price, and to verify your approval before getting started. This will be the final quote; it will not change as we move forward together. The engineers will start working on the recovery in the order that your approval is received. There may be other devices ahead of yours, so it’s important to get in touch with us as soon as possible to confirm that you’d like to go ahead with the recovery!